How do practices effectively engage patients and families in improving practice processes?

Patient engagement in practice transformation and clinic processes has been broadly recommended as a way of improving patient-centeredness and overall value.  This module describes the key components of patient engagement in practice transformation.

Learning Objectives

• Describe why engaging patients and families in practice transformation is beneficial and effective.
• List at least three different methods for engaging patients and family members in clinic-based practice transformation and quality improvement efforts.
• List ways of overcoming three commonly cited barriers for adopting clinic-based patient and family engagement efforts.
• Develop a brief timeline and action plan for integrating a new method for patient and family engagement in quality improvement within your clinic.

Who Should Complete this Module?

The information in this module is valuable for clinicians and practice staff such as, medical assistants, front & back office, nursing and care managers.