What are the unique elements of caring for patients in primary care settings that may contribute to provider burnout? How can we best adapt our team approach and care delivery to meet their unique needs?

Our goal in this training module is to ensure our integrating primary care physical and behavioral health care provider teams have the most current and relevant information to develop resilience to burnout. Providers will be best positioned to care for patients when they are fully engaged and satisfied in their work. Patients needs and wants can be demanding of time – both for one-on-one time, and because health needs are becoming increasingly complex. It is critical that providers listen with head and heart – to their own personal and professional needs.  Every team member has a role in the development of resilience to burnout – both for themselves and for each other.

Learning Objectives

After completing this module, the learner should be able to:

• Identify the unique need of our providers to build resiliency as they care for patients.
• Describe the specific roles of team members as they deliver care to patients.
• Recognize the indicators that are key to recognizing burnout and the importance of self-care.

Who Should Complete this Module?

The information in this module is valuable for all integrated team members including clinicians, nurses, behavioral health, medical assistants, front & back office, and care managers.

The project described was supported by Funding Opportunity Number CMS-1G1-14-001 from the U.S Department of Health and Human Services (HHS), Centers for Medicare & Medicaid Services (CMS). The Colorado State Innovation Model (SIM), a four-year initiative, is funded by up to $65 million from CMS. The content provided is solely the responsibility of the authors and does not necessarily represent the official views of HHS or any of its agencies.