Staff: Introduction to Practice Transformation

Module Materials

What exactly is practice transformation, and how does it apply to you as a staff member?

The rapidly changing healthcare environment requires innovation and transforming clinical practice to meet the quadruple aim:  better care, better patient experience, lower costs, and joy in practice.  This module introduces the learner to the key elements of practice transformation and the Patient-Centered Medical Home (PCMH), and the key role staff play in this process.

Learning Objectives

  • Describe the seven key elements of the PCMH.
  • Describe the key differences between the traditional model of patient care and the PCMH.
  • Discuss the status of change management and PCMH activities going on in your practice.
  • Describe the NCQA PCMH Recognition process.

Who Should Complete this Module?

Healthcare practice staff, including nurses, medical assistants, health coaches, registered dietitians, front and back office staff, and patient navigators.

Staff: Introduction to Practice Transformation