What Are Patient Navigators?

What are patient navigators and what do they do? And how do medical assistants (MAs) interact with patient navigators? This module will describe the role of patient navigators, the evidence for improving patient care, and how MAs can collaborate with patient navigators to improve patient care.

Learning Objectives

After completing this module, the learner should be able to:

• Define the role of patient navigators in the healthcare system.
• Discuss the evidence for patient navigators improving health outcomes.
• Describe how patient navigators work with other healthcare workers, such as medical assistants and health educators.

Who Should Complete This Module?

Primary care staff including front office, medical assistants, back office, and ancillary roles.