Archives for: June 21st, 2018


Staff: Patient Navigation

What Are Patient Navigators? What are patient navigators and what do they do? And how do medical assistants (MAs) interact with patient navigators? This module will describe the role of Read More

Staff: Care Coordination

What is care coordination and how can you, as a medical assistant or practice staff, be involved? Helping patients by coordinating their care is a core feature of practice transformation Read More

Staff: Team Approach to Care

What does it take to provide team-based care? It takes a team to provide the care patients need every day, and building effective teams is central to practice transformation. This Read More

Staff: Quality Improvement

What is quality improvement and how can you participate in a culture of continuous QI in your practice? Quality improvement in health care has been around for centuries, and more Read More

Staff: Leadership Skills

Practice staff often don’t think of themselves as leaders, yet they are…so how do you get started and what do you need to know? Engaged leadership is crucial for practice Read More

Staff: Population Health Management

What is population health management and why is it important for medical assistants and healthcare staff? Population health management and managing patient panels are important aspects of practice transformation and new Read More