What Are Patient Navigators? What are patient navigators and what do they do? And how do medical assistants (MAs) interact with patient navigators? This module will describe the role of Read More 
What is care coordination and how can you, as a medical assistant or practice staff, be involved? Helping patients by coordinating their care is a core feature of practice transformation Read More 
What does it take to provide team-based care? It takes a team to provide the care patients need every day, and building effective teams is central to practice transformation. This Read More 
What exactly is practice transformation, and how does it apply to you as a staff member? The rapidly changing healthcare environment requires innovation and transforming clinical practice to meet the Read More 
Are you and others in your practice feeling overwhelmed with engaging patients in managing their own care? Over 70% of patient visits to primary care practices involve one or more Read More 
How can you and others in your practice engage patients in managing their own care? Over 70% of patient visits to primary care practices involve one or more chronic conditions! Read More 
What is quality improvement and how can you participate in a culture of continuous QI in your practice? Quality improvement in health care has been around for centuries, and more Read More 
Practice staff often don’t think of themselves as leaders, yet they are…so how do you get started and what do you need to know? Engaged leadership is crucial for practice Read More 
What is population health management and why is it important for medical assistants and healthcare staff? Population health management and managing patient panels are important aspects of practice transformation and new Read More 